Best Possible
Customer Service
We’ll give you the service we’d want to get
We know that part of earning our fee means you have to be 100% satisfied with our service throughout.
So in all our dealings with you, we try to offer the sort of service we’d like to receive if we were selling.
Here are some examples of what you can expect from us…
We’ll accompany every viewing
When some agents send ill-informed juniors to ‘accompany’ viewings, we’ll only send an experienced professional, who’s able to fully answer buyers’ questions and counter any objections they may have.
We’ll make sure we know what we’re talking about
What’s more, we make sure we all visit your property before marketing, so we can talk knowledgeably about it to potential buyers, and answer every question.
We just can’t understand why all agents don’t do these things.
We’ll give useful feedback
When some are happy with a potential buyer saying “it’s not for us”, we dig deeper to understand a buyer’s real objections and always try to look at ways around the negatives.
Frankly, it’s what good agents should do.
Evenings & weekends – no problem
Of course some buyers aren’t able to view properties during working hours, especially those travelling on a weekend property hunting trip.
So we’re happy to accommodate viewings on Saturdays, and in the evenings, giving people the flexibility they need to make the right decisions.
“As the owner-manager of this company, I want you to be 100% satisfied.
So I’ll oversee everything to do with your sale, and if ever you’re less than happy, call me directly and we’ll do our best to correct it.”
We’ll negotiate the best sale for you
With our expert negotiation skills, we’ll work to achieve the highest percentage of asking prices of any local agency (read more).
We prefer to meet you to discuss offers and help you with any concerns, and at all times, we’ll be there to keep buyer pressure away from you. It’s what we’re here for.
If you like, we can also assist with negotiating your onward purchase – all for no extra cost.
We’ll be in regular, prompt contact
We recognise that communication and feedback is important to you.
Once you instruct us, we’ll update you at least once a week. If you call and leave a message, we’ll call you back within two hours. Many agents say these things. With us, it’s a promise.
We’ll never blag or bluff
If we don’t know the answer to something, we’ll say so, then find out and report back to you.
We’ll go at your pace
We know that some people want to take things slowly, others are keen to get a move on. Whichever you want, it’s fine by us and we’ll never rush you more than you’re comfortable with.
We’ll keep working after the offer
Once you receive an offer, we don’t stop there.
Not only do we help you with the mountain of legal paperwork, we take on the tough job of chasing and cajoling any buyers, sellers, solicitors, mortgage brokers as necessary to make sure your property sale completes – and on time.
Nothing’s too much trouble – we mean that…
It sounds cheesy, but we know we have to put the hours in to ensure your happiness.
So we work hard on the little things that make the difference.
If we need to collect potential buyers from the station – we will. If you need repairs on your house before marketing, we’ll put you in touch with trusted local traders.
We look forward to meeting you and showcasing the personal touch we bring to every sale.
Our commitment to going the extra mile ensures a smooth, professional, and successful sale of your home.
